Profiles - Scott Leder

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SCOTT J. LEDER

24 EDWARDS LANE

MANALAPAN, NJ 07726-2904                                                          Fax:        732-292-5092

Email: sleder@ix.netcom.com                                                                                         Mobile 908-610-2398

Facilitator / Coach                                                        www.ledersincommunication.com

 

EDUCATION-               Fairleigh Dickinson University, BA

                                           Instructional Design Certification

AFFILIATIONS -                  International Society of Process Improvement, American Society of Training, & Development, Porsche Club of America Drivers Education Nationally Certified Instructor, Grand Am, SCCA, NASA High Performance Race Coach

COMPUTER SKILLS-OPERATING PLATFORMS: Windows XP, Mac OS 10.5

ACHIEVEMENTS-

                  Awarded Mr. Congeniality by Johnson & Johnson

                  Developed a Distant Learning (Web Enhanced) Environment and Methodology

                  Instructional Design of seminar presentation format of e-commerce,

                  Formulated 3-Dimensional Training Programs with Hands-on Networking

QUALIFICATIONS-       

            MULTI-TASKING:       Ability to Handle Multiple Tasks Simultaneously

        PUBLIC SPEAKING:   National Automotive Dealers Association, Community Development, Trade Shows, Performance Racing Industry

            FLEXIBILITY: Maintains Professional Attitude under Spontaneous Conditions

            TEAM BUILDING:           Motivational Hands-on Trainer with Dynamic Personality

            SELF-STARTER:         Ability to Initiate, Execute, and Complete Tasks Independently

PROFESSIONAL SUMMARY-

Lexus GS LX570, Facilitator In Dealership Training                                             2012

Lexus, Knowledge Tour in Dealership training, build processes, technology, brand        2011       

Nissan Commercial Truck, IDT commercial Truck Service and Sales launch             2011

Lexus, 2012 CT 200 h, national product launch                                                                                  2011

Jaguar, NA, In Dealership Consultation, Process Improvement for

Sales, and Service Associate process development                                                                         2009/ 2012

Jaguar, NA, 2011 XJ National Launch, In Dealership Training,                                                     2010

Nissan North America, Leaf EV National Launch training                           2010

Jaguar, NA, National Legendary Tour- Pro Driver Hot Laps, street drives                            2009

Subaru of America, Continuous Process Improvement coach,

Customer Loyalty, Sales, Service, Parts, HR, Facility, Marketing,

Process mapping & development                                                                                           2004/2010

Mazda USA, National Launch Mazda 3, Core Products road show                                           2008/2010 

Speed Secrets, Professional Race Driving Coach                                                                            2002/2012

Ford Motor Corp, Vehicle Launch, IDT, Technology training                              2008/2011

Nissan North America, Murano, Rogue National Launch, IDT                             2007/2008

Infiniti Division/NNA, IDT, G 37 Coupe Launch with BMW 328i Coupe Comp              2007     

Infiniti Division/NNA, IDT, FX35 vs. BMW X5 Competitive Comparison                       2007

Nissan North America, IDT, Maxima vs. Acura TL competitive comparison                   2007

J.D. Power & Associates, Process Evaluation Facilitator                                                 2006/2007

General Motors, IDT, Accessories In Dealership training                                                               2005

DaimlerChrysler, Product/Performance Skills training, Comm. Truck Training   2005/2007

              Nissan North America, IDT, Frontier/ Xterra National Launch                            2005

        Infiniti Division/NNA Total Ownership Experience, M45 National Launch,                   2005                                

                  General Motors, “Around the Wheel” Customer Retention Program                                       2005

Nissan North America, Titan/Armada In Dealership Big Truck Challenge                    2004

GM Customer Retention, National Service drive sales retention training.                        2004/2005

Infiniti Division/ Nissan North America, G35X AWD Introduction             2003/2004

Infiniti Division/Nissan NA New Sales Hire Orientation                                      2003/2007

Program Development/coaching program for new hire sales consultants

Nissan North American, Pathfinder Armada Launch, Market Position, CSI/SSI,                 2003

                   Nissan North America, 2004 Quest Launch, Pathfinder Intercept                                               2003

Nissan North America, In market Altima vs Accord competitive comparison                    2003

Votenza CRM, Development consultant                                                                    2003

Nissan North America 350 Z In Dealership National Sales and Service training           2003

American Honda Motors,                                                                                          2002  

Honda Pilot Product Launch Sales Training, Product Knowledge & Positioning, CSI/SSI

Hyundai Motors America/Maritz Learning Systems,                                         2002

                  Instructional Design; Sales Management Training/Development, SSI/CSI Improvement

            Infiniti Division /NNA,                                                                               2002

                  G35 National Sales Training, Brand Awareness, Safety, Competitive comparison

Toyota Motor Corp.,                                                                                                     2002

Corolla/Matrix, Navigation System, Engine Performance, All Wheel Drive System

BMW North America,                                                                                                      2002

                  7 Series Sales Training, Customer Relationship Management

Competitive Positioning, Product Presentation, CPO program

BMW North America,                                                                                                      2001

“iDrive” National technology sales training for 7 Series, Concept, Client presentation, Competitive Advantages, certification testing                                        

            Nissan North America, Gardena, CA                                                                         2001

Altima National Sales Training, Product Launch, CSI, Service Drive,

            American Isuzu Motors, Inc.,                                                                                         2001

                  National Sales Training, Product Knowledge, Competitive Positioning, CSI/SSI

            J.D. Power & Associates, Blue Oval Certified Evaluator                                                      2000/2003

            Ford Motor Corporation,                                                                                 2000

Instructionally Designed implementation manual, and lead trainer for DealerKid CRM

In Dealership Process mapping, Process Development, New Process Implementation

Customer Relationship Management, Sales, BDC, Service, Management, Cyber Store

            Siemens Information & Communications,                                             2000

                  CRM Initiative, CTI Integration, Process mapping, planning and improvement

                  Instructional design, writer of training manual and program

            Campos Creative Works, Inc                                                                                    2000/2001

Instructional Design, Proposal Presentation for GM National Product Launch sales training

Ford Motor Corporation,                                                                                2000

Competitive Comparison Vehicle Evaluation Testing, Michigan Proving Ground

            Lincoln/Mercury,                                                                                      2000/2001

Sales Training for Product Launch (2 National Tours) Instructional Design,

Regional Sales Rally, Lincoln Mercury Dealer Association National Meeting

C.A.R., Huntington Beach, CA,                                                                                  2000/2003

Certification testing, evaluation of competitive vehicle testing

Symantec Corporation,                                                                             2000/2001

Product Presentations at Trade Shows, Qualifying Sales Leads

Client Event Management

Volvo Cars of North America,                                                                                       1999

Skill Set Training Management and Dealer Level: Team Building,

Leadership, Time Management, Service Advisor, Telemarketing Skills,

Volvo Delivery, Process Improvement, Managing Stress for Improved Productivity,

J.D. Power and Associates                                                                             1998

“Selling the New Consumer” Internet Consumer, GM BuyPower

Retail Experience: Fiat, Lancia, Alfa, Lotus Sales 2.5 years Service 2 years

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